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(Senior) Customer Success Manager Italy, Pavia
Client:
Location:
Job Category:
Other
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EU work permit required: Yes
Job Reference:
3147576622643675136337139
Job Views:
2
Posted:
26.05.2025
Expiry Date:
10.07.2025
Job Description:
Your mission
* You are responsible for our Italian customers and handle all communication .
* You introduce innovative payment processes for car dealer groups and other industries.
* You are responsible for training operational managers (remotely/on-site) on product usage .
* You identify and resolve potential issues during onboarding in coordination with customers and colleagues.
* You oversee upgrades of our solutions for existing clients.
* You help improve our product and processes through close customer contact.
Your profile
* You have at least 5 years of experience in digital (multi) project management, with proven success.
* You work in a structured and organized manner, even under stress, managing multiple tasks.
* You communicate confidently at C-level, even in tense situations.
* You are willing to travel to customer sites.
* You are native or bilingual in Italian, fluent in English, and eager to work in a fast-paced environment.
* Experience in automotive or software sectors is a plus but not necessary.
Why us?
* Be part of one of Europe's most exciting FinTech scale-ups.
* Benefit from extensive training and development to enhance your skills.
* Join an open, transparent culture where your ideas are valued.
* Possibility of remote work.
* Enjoy monthly team events focused on team spirit and fun.
About Us
We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have developed bezahl.de, an all-in-one platform for digital payment management in automotive trade, optimizing processes and enabling fully digital payments for dealership groups.
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