PAbout the Company - Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region. /ppAbout the Property - The Cloud 7 Rome Hotel Cloud 7 Roma is a historic building dating back to the 20th century in the heart of Rome and stands tall between Via del Corso and Via di Pietra,82. This boutique hotel offers an immersive experience into the essence of Roman dolce vita steeped in the rich tapestry of local culture and history. Cloud 7 Hotel Roma is much more than a hotel, it’s a lifestyle, a unique space destined to amaze you. Step into the arena and enjoy an extraordinary journey! /ppJob Description /ppKey Responsibilities /pulliCompile and assess daily reports, including occupancy rates, revenue details, and guest satisfaction levels. /liliKeep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests. /liliHandle all front office cashiers' transactions, such as posting charges to guests, taking payments, and exchanging foreign currency according to procedures and balance cash float at the end of the shift. /liliTake charge of the guest booking process by overseeing all aspects of reservations. /liliProvide coverage for the night auditor's days off to ensure seamless operations and accurate financial reporting. /liliCoordinate room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests. /liliReport any unusual occurrences or complaints to the Manager. /li /ulpConnection /pulliGreet VIP guests upon their arrival, establishing good rapport, and offer assistance for the length of their stay. /liliEnsure cooperation with all relevant departments to working together on all guest questions or requests. /li /ulpInnovation /pulliImplement innovative strategies to enhance the procedures of the department. /liliContribute to operational efficiency by identifying and recommending process improvements to streamline front desk procedures. /liliMonitor and analyze guest feedback to identify areas for improvement and enhance overall guest experience. /li /ulpCuration /pulliForge partnerships and collaborations within the community. /liliCreate bespoke guest experiences, ensuring guests receive a warm welcome and a friendly farewell. /liliAccommodate special requests whenever possible and suggestive selling techniques to upsell and promote other services of the hotel. /li /ulpLeading the Way /pulliHandle customer inquiries, feedback, and complaints in a timely and professional manner to ensure guest satisfaction. /liliRespect and apply environmental sustainability practices. /li /ulpExperience Skills /pulliA minimum of a 1-years previous experience as receptionist is required. /liliFluent in English, Italian proficiency preferred. /liliProficiency in Opera Cloud is strongly desired. /liliDeep understanding of front office standards and best practices. /liliAbility to ensure top-notch lifestyle guest experience. /liliProficient in hotel operations and technology integration. /lilithe employment contract will initially be for a fixed term of 6 months /liliAvailability on short notice is required. /li /ulpJoining Our Team Means /pulliCompetitive Compensation: A rewarding package tailored to your experience. /liliCareer Growth: Opportunities for advancement within our dynamic organization. /liliInclusive Environment: A vibrant and inclusive workplace that encourages collaboration. /li /ul