Account Opening Operations Lead
Duration: Until beginning of March 2027 (with possible client reconfirmation)
Workload: Full time hours
Setup: Freelance (Daily rate / Limited Company / Umbrella / Sole Trader)
Location: Remote
Overview
We are looking for an Account Opening Operations Lead to own the operational stability and continuous improvement of digital onboarding platforms supporting multiple banking products.
Key Responsibilities
* Own the operational stability of account opening and digital onboarding applications
* Manage, prioritise and resolve incidents and operational backlog
* Perform root cause analysis and drive long‐term fixes
* Coordinate bug fixes and enhancements with development teams
* Act as the main point of contact between business and IT stakeholders
* Lead and support a small operations team
* Introduce and maintain structured processes and documentation
* Ensure transparency and reporting via Jira and Confluence
Must‐Have Skills
* Strong experience in IT operations, application support or delivery environments
* Fluent Italian speaker (C1 level or higher)
* Proven stakeholder management and communication skills
* Ability to manage multiple priorities in complex systems landscapes
* Hands‐on, proactive problem‐solving mindset
* Solid understanding of system integrations, APIs (REST / SOAP) and Java‐based environments
Nice‐to‐Have
* Experience with Spring Boot, GCP, PostgreSQL
* Exposure to monitoring and logging tools (Dynatrace, Splunk)
* Familiarity with ServiceNow and hybrid (on‐prem & cloud) environments