Ph3Overview /h3pPerfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering. /ppWe are looking for a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you. /ppResponsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools. /p h3Responsibilities /h3 ul liTechnical Support and Problem Resolution • Diagnose and resolve complex production software issues across multiple products and services /li liPerform comprehensive troubleshooting and root cause analysis for technical challenges /li liProvide timely and effective support through ticket management and customer communication /li liSoftware Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting /li liMaintain and configure software systems in staging and production environments /li liImplement fixes and enhancements for internally developed software applications /li liSystem Operations and Monitoring • Design and implement monitoring solutions to ensure system reliability and performance /li liManage software deployments and support infrastructure in AWS and web technology environments /li liCreate and maintain system and support status reports /li liTeam Collaboration and Knowledge Management • Coordinate support issue handoffs within the team /li liDevelop and contribute to a comprehensive team knowledge base /li liCollaborate with cross-functional teams to improve operational excellence /li liProduct and Service Ownership • Take ownership of digital products or system components /li liEnsure adherence to service level agreements (SLAs) /li liCoordinate customer notifications and workflow management /li /ul h3BASIC QUALIFICATIONS /h3 ul li2+ years of systems development experience /li liExperience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust /li liExperience with Linux/Unix /li li2+ years of contributing to automation for new and current system experience /li /ul h3PREFERRED QUALIFICATIONS /h3 ul liExperience with CI/CD pipelines build processes /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr