Role Overview
We are seeking an experienced Technical Account Manager to support and grow our enterprise customers across Italy. This post-sales role is ideal for someone who enjoys being at the heart of technical problem-solving, customer success, and long-term partnership building.
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Key Responsibilities:
* Own the post-sales technical relationship with enterprise customers across your territory
* Drive onboarding, deployment, adoption, and ongoing technical support
* Deliver hands-on product expertise, security guidance, and technical best practices
* Collaborate with internal teams including Product, Engineering, and Sales to support customer goals
* Run regular health checks, technical reviews, and advocate for customer needs internally
* Ensure smooth renewals and contribute to long-term customer success
What Does Success Look Like?
A successful Technical Account Manager will build trusted relationships with stakeholders and guide them through full adoption and optimization of our platform. Your support will directly impact customer retention, renewals, and long-term satisfaction.
">Requirements
To be considered for this role, you will need:
* 3+ years' experience in a technical, customer-facing role (TAM, CSM, Solutions Architect, etc.)
* Strong technical background, ideally in cybersecurity, networking, or cloud environments
* Proven success working with enterprise clients in post-sales lifecycle management
* Fluent in Italian and English, with strong communication and interpersonal skills
* A proactive, problem-solving mindset with the ability to manage multiple technical stakeholders
* Based in Italy, with the flexibility to travel to customer sites when required
Salary: Up to €140k per annum + OTE
Job Type: Full-time
Note: Only shortlisted candidates will be contacted within 7 days.