Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
The hotel has won the award for the World’s Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the hotel.
Park Hyatt's expansive 5-star rooms & suites, some of the most luxurious accommodation in Milan, beautifully blend authentic Italian finishes with sleek amenities and state-of-the-art technology.
Report to: Director of Food and Beverage
Main Duties and Responsibilities
Operational:
* Check daily operations in all outlets
* Ensure standard service
* Meet daily according to the HoD agenda
* Ensure calendar of daily checks and programs
* Ensure policies & procedures for operational actions
* Ensure the monthly outlet inventory (Capex – Opex)
* Ensure events calendar (Fashion, Furniture, Christmas, Easter)
* Ensure action plans
* Plan and lead weekly meetings
Administrative & Purchasing:
* Ensure all outlet procedures in purchasing program requisitions
* Improve administrative standards in payments (all outlets)
* Ensure Micros team program and QR code menu
* Ensure Food & Beverage menu engineering
* Ensure waste F&B program
* Improve IT program roles for all HoDs
* Ensure action plans
Financial & IT:
* Ensure check & analysis of daily revenue
* Ensure weekly & monthly analysis
* Ensure sharing of the monthly budget results
* Ensure and improve IT programs & policies
* Ensure roles for all departments (HR – DoF – GM – IT)
* Ensure P&L program
* Ensure action plans
* Ensure cost savings
* Ensure F&B cost control
* Assist F&B Directors in budget and reforecast
People & HR :
* Ensure roster to HR & web portal
* Ensure vacancy planning with HoDs
* Organize meetings & agenda with HoDs
* Staff training & recognition programs with HoDs
* Ensure HR policy programs with HoDs
Strategic & Marketing:
* Ensure planning of events in all outlets
* Ensure competitor analysis twice per year
* Ensure promoted events in P&L
* Ensure promoted offers in beverage proposals
* Assist F&B Directors in strategic choices
* Assist F&B Directors in business planning
* Assist F&B Directors in relationships
Benefits
Hyatt offers a great range of benefits, including:
* 12 free nights per year of service across Hyatt Hotels worldwide
* Employee and Friends & Family rates across Hyatt Hotels worldwide
* Dry cleaning of business clothes
* Complimentary meals on duty
* Continuous learning & development opportunities
* Staff celebrations
* Welfare plan
* Coverage of public transportation costs – ATM Milano
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