Experteer OverviewAs a System Engineer, you provide technical leadership and proactive service support to ensure stable, high-quality operations for complex customer environments. You will be a trusted technical contact for customers, coordinating with global delivery and operations teams to optimize performance. This role blends hands‐on expertise with strong coordination and customer‐facing skills to drive service excellence and continuous improvement. Based in Milan with on‐site requirements, you'll engage in cross‐functional collaboration to deliver impactful IT services aligned with Getronics' mission.Retribuzione / BenefitsAct as technical lead for assigned customers, maintaining service health and performanceCoordinate with internal teams to translate customer requirements into delivered servicesManage and prioritise customer requests, ensuring timely resolutions and premium serviceContribute to technical discussions and advise on operational issues and improvementsLead operational meetings, address customer inquiries, and manage escalations or incidentsMonitor and improve SLA performance with Service Delivery/Customer Service ManagersCoordinate smooth transitions of services into operationsOversee patching and maintenance activities with customers and internal teamsSupport sales and service management in identifying opportunities for improvements and growthResponsabilità3–5 years in technical support roles within infrastructure servicesStrong coordination across multiple technical teams in a global environmentHands‐on experience in at least two: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networkingExperience in ITIL‐based service management environmentsProven ability to manage customer relationships, escalations, and operational performanceStrong problem‐solving, communication, and influencing skillsIndependent, proactive, structured working styleNative Italian speaker and fluent in English
#J-18808-Ljbffr