Experteer OverviewIn this role you will act as the liaison between customers and Operations, owning quality and claims topics end-to-end. You will lead 8D problem-solving, coordinate root-cause analysis, and drive corrective actions with verification of effectiveness. You will safeguard service quality and customer experience while monitoring satisfaction and KPI trends. You will also support QA activities and improve internal processes (PFMEA, APQP, Control Plan) to enable cross-functional collaboration and continuous improvement.Retribuzione / BenefitsLead customer quality issues and 8D reports, coordinating RCA and corrective actions until closureMaintain high service levels and optimise the customer experienceEvaluate and monitor Customer SatisfactionApprove or disallow claims within authorization limitsAct as the link between Customer and Operations departmentsOversee Quality Assurance topics and drive internal process improvements (PFMEA, APQP, Control Plan)Monitor KPIs and provide trend analyses to leadershipResponsabilitàBachelor's Degree in Mechanical EngineeringExperience in Quality Department and in Claims managementExperience working with CustomersKnowledge of Microsoft OfficeProcess improvement and Quality AssuranceOrganised, responsive and solution-driven; able to deliver resultsFlexible and able to work in a fast-paced environmentFluent in spoken and written English (B2/C1)
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