POn behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa). /ppuReporting line : /u Hierarchical, Store Director / Assistant Store Director Functional, Country Operation Manager. /ppbJob Description : /b /ppDirectly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives. /ppBeing the owner of operational excellence, he / she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He / she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He / she supports client experience by assisting Managers and S.A on the sales floor as needed. He / she will receive advanced training by HQ and participate in punctual seminars. /ppbMissions Description : /b /pulliStock Management Logistics : /liliSupervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse. /liliAs the referent on Care Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention : in particular, manage the annual BISE (Best In Stock Excellence) certification. /liliOrganize inventory management (weekly cycle counts and annual inventory). /liliProcess / Internal Control : /liliIn charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates). /liliBe responsible for staff training on policy process. /liliCare Services (Repairs Returns) : /liliSupervise all after-sales requests : monitor client correspondence and follow up with administrative tasks. /liliReview after-sales reports and initiate action plans as needed. /liliBe responsible for staff training on Care Services guidelines. /liliTill Cash Management : /liliBe responsible for expense control. /liliStore Systems Referent : /liliBe the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census / Cycle Count) : ensure staff training, adoption, and correct use in the store. /liliRealize ad hoc demands concerning equipment / application access in E-services. /liliSupport the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.). /liliFacilities Management : /liliMaintenance and store upkeep. /li /ulpbProfile Required : /b /ppThis role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him / her to hold the following qualifications and attributes : /pulliStrong understanding of Customer Service needs and Customer priorities. /liliInnovative, proactive, and strategic. /liliTeam-focused with a desire to collaborate effectively. /liliOrganized, methodical, and rigorous. /li /ulpJ-18808-Ljbffr /p #J-18808-Ljbffr