PWe are looking for a highly qualified and motivated bDigital Workplace Service Specialist /b to join our ICT team. /ppIn this role, you will report to the Group IT Infrastructure Manager. Your workplace will be at LU-VE S.p.A., Uboldo, Italy. /ppbr/ppbMission of the role /b /ppThe Digital Workplace Service Specialist is responsible for the design, management and continuous improvement of the company’s Digital Workplace, ensuring a seamless, secure and integrated user experience. The role oversees the Microsoft 365 ecosystem (with a focus on SharePoint, Teams, and Power Platform), governs service management processes based on ITIL best practices and drives technology adoption to support hybrid work models. /ppbr/ppbResponsibilities /b /pulliDefine and manage the Digital Workplace strategy, integrating tools, processes, and physical/virtual spaces. /liliAdminister and govern the Microsoft 365 environment (SharePoint, Teams, OneDrive, Viva, Power Platform). /liliEnsure information security and compliance in line with company policies and regulations (GDPR, NIS2, DLP). /liliImplement and oversee IT Service Management processes (Incident, Change, Request, Problem Management). /liliDevelop and maintain a Service Catalog and an up-to-date Knowledge Base. /liliPromote adoption and effective use of digital tools through training, communication, and change management initiatives. /liliCoordinate external vendors and technology partners for Digital Workplace projects. /liliMonitor KPI and SLA related to IT services and the digital workplace, driving continuous improvement initiatives. /liliSupport smart working and hybrid work strategies, ensuring alignment between physical and digital workspaces. /li /ulpbr/ppbQualifications and experience /b /ppExperience: /pulliAt least 4–6 years of experience in roles related to SharePoint/M365, Workplace Management, or Service Management. /li /ulpbr/ppbRequirements: /b /pulliBachelor’s degree in Computer Science, Management Engineering, or related fields (preferred but not mandatory). /liliFluent English (written and spoken). /liliStrong knowledge of SharePoint Online/On-Premise and Microsoft 365. /liliExperience with Power Platform (Power Automate, Power Apps, Power BI). /liliSolid understanding of IT Service Management (ITIL v4 or equivalent). /liliFamiliarity with ITSM/ticketing systems (e.g., ServiceNow, Jira Service Management, Freshservice). /liliAwareness of cybersecurity and compliance in cloud environments. /liliAbility to design and manage an integrated Digital Workplace. /liliExperience in IT Project Management and Digital Transformation. /liliBusiness analysis and requirement gathering skills. /liliAbility to coordinate cross-functional teams and external vendors. /liliStrategic vision and leadership. /li /ulpbr/ppbPreferred certifications: /b /pulliMicrosoft 365 Certified (Teams, SharePoint, Enterprise Admin) /liliITIL v4 Foundation / Intermediate /liliProject Management certifications (PMP, Prince2, or equivalent) /li /ulpbr/ppbBenefits highlights /b /pulliA dynamic and stimulating work environment /liliOpportunities for professional growth and development /liliContinuous training /liliFlexible working hours and smart working /li /ulpbr/ppWe offer you the opportunity to grow and develop your experience and skills within our company. You will become part of our Group, where we put people at the center. We look forward to building our future together with you. /p