An exciting opportunity has arisen to contribute to the team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.
We are looking for an individual who demonstrates the core values of the Haier's attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.
Key responsibilities:
We are seeking a dynamic and motivated Quality Data Analyst Intern to join our European team at Haier. You will support in the following activities:
* Analysis of monthly calls: check at beginning of every month the calls of the previous month by country and product line and compare with BDG figures and LY figures
* Service Call Rate: definition every month of the Service Call Rate (1stY + 2ndY) by country, product line and legal entity (Haier & CHG)
* Call Avoidance: definition every month of Call Avoidance by country, single agent, product line and legal entity
* Total Cost of Quality: preparation of the monthly report to be presented to CEO during Quality Governance
* Support to all Service Quality teams for any kind of activity linked to data analysis
This position is a unique opportunity to gain hands-on experience in a multinational environment, develop critical skills, and make a significant impact on key aftersales operations.
Requirements
* Neo graduated or student in statistic or field related
* Fluent in Italian and English (both written and spoken).
* Excellent knowledge of Office Package (in particular Excel)
We offer a six-month paid internship. 800 euro, free company canteen, smart working.
Place of work: Brugherio
At Haier Europe we look for entrepreneurs that are passionate for bringing extraordinary experiences to our customers and delivering business results. Are you ready to join?