Junior ITPRO
Virtual srl, an ICT consulting Company, is looking for a highly motivated candidate to join our IT Team in Genoa office for the role of ICT Specialist to cover the following tasks:
Key Responsibilities
Provide end-user support (Level 1 and basic Level 2) via ticketing system
Install, configure and troubleshoot Windows client devices
Manage user accounts and permissions (Microsoft 365, Active Directory)
Support onboarding/offboarding processes (users and devices)
Configure and support mobile devices (iOS and Android)
Maintain IT documentation and knowledge base
Support and guide junior Help Desk resources on daily activities
Requirements (Must-have)
~2–4 years of experience in IT Support / Help Desk
~ Good knowledge of Windows 11 troubleshooting
~ Experience with Microsoft 365 (user management, basic administration)
~ Basic knowledge of Active Directory (users, groups, password reset)
~ Experience using a ticketing system
~ Good communication skills with end users
~ Ability to manage multiple requests and prioritize tasks
~ Based in Genoa area
Nice-to-have
Experience with Level 2 support activities
Basic networking knowledge (IP, DNS, Wi-Fi)
Experience with device deployment tools
What we are looking for
Reliable and structured approach to daily support activities
Ability to work both independently and within a team
Proactive attitude in problem solving
Attention to confidentiality and data handling