Position description
Job Family/Profession
Sales & Marketing - Sales & Marketing
Job title
Service Talent Development & Community Specialist
Contract
Permanent contract
Status
Staff
Job description
Are you passionate about people development, learning and service excellence?
We are looking for a Service Talent Development & Community Specialist to help grow, engage and retain Service Advisors and Technicians across our markets, strengthening service quality and operational performance.
YOUR MISSION
You will play a key role in developing skills, engagement and community spirit within the Service population. Through training programs, competency development and community initiatives, you will help reduce turnover, increase workshop effectiveness and support continuous learning across the network.
WHAT YOU'LL DO
•Design, deploy and continuously improve training programs for Service Advisors and Technicians (technical, diagnostic, customer handling and process excellence).
•Analyze training gaps and productivity drivers (e.g. lost time, skill coverage) to define targeted upskilling actions that improve workshop capacity.
•Build and animate a Service Community ecosystem, encouraging knowledge sharing, best practices, collaboration, gamification and recognition initiatives.
•Work closely with local markets to ensure alignment on training paths, certifications and role specific competencies.
•Support engagement and retention initiatives, contributing to career pathways and community based activities that foster belonging.
•Monitor and consolidate training adoption, performance and community participation metrics.
•Collaborate with Technical Training, HR, Quality and After Sales Operations to align people development initiatives with business priorities.
•Act as a voice of Service Advisors and Technicians, bringing field feedback into global Service Excellence programs.
Profile
•3–5 years of experience in training, talent development, service operations or people‑centric roles, preferably in aftersales or service environments.
•Bachelor's degree in Human Resources, Psychology, Education, Engineering, Business Administration or a related field relevant to the role.
•Good understanding of after sales processes, workshop operations and customer experience standards.
•Proven ability to engage and support large, distributed populations, driving adoption of learning, development or community initiatives.
•Strong communication, facilitation and stakeholder management skills, with the ability to influence and engage at different levels.
•Fluent English (written and spoken); experience working in international or multi‑market contexts is a strong plus.
•A people‑oriented, structured and proactive mindset, with the ability to combine execution, empathy and continuous improvement.
•Experience in engagement, retention or community‑building initiatives is considered a strong advantage.
WHY JOIN STELLANTIS
•You'll work at the intersection of people, service and performance, with real impact on daily operations.
•You'll contribute to building a strong, connected and future ready Service community.
•You'll collaborate in an international environment with exposure to multiple markets and stakeholders.
#LI-EG2
#LI-Hybrid
Position location
Country
Europe, Italy
City
Rivalta di Torino
Candidate criteria
Minimum level of experience required
3 to 5 years
Languages
English (Fluent (3,5 - 4,4 Bright))