Responsibilities
* Manages sales efforts for the hotel including corporate and social catering
* Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
* Responds to incoming catering opportunities for the hotel.
* Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
* Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
* Closes the best opportunities for the hotel based on market conditions and hotel needs.
* Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
* Designs, develops and sells creative catered events.
* Maximizes revenue by up-selling packages and creative food and beverage.
* Manages catering sales revenue and operation budgets, and provides forecasting reports.
* Develops menus which drive sales.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
* Participates in and practices daily service basics of the brand.
* Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
* Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
Providing Exceptional Customer Service
* Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
* Executes and supports the company’s Customer Service Standards and hotel’s Standards.
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
* Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
* Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
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