PCompany: BCIC Swiss GmbH | Best Connect International Company /ph3Responsibilities /h3ulliProvide first- or second-level contact and problem resolution for customer issues. /liliWork with third-party vendors to remediate complex AV issues as needed. /liliProvide timely communication on issue status and resolution. /liliMaintain ticket updates for all reported incidents. /liliInstall, upgrade, support, and troubleshoot Windows OS, Microsoft Office Cisco Jabber authorized. /liliHave basic knowledge of Mac OS to support Apple PC users. /liliInstall, upgrade, support, and troubleshoot printers and computer hardware. /liliPerform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment. /liliUse diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. /li /ulh3Requirements /h3ulliMust hold a valid work permit in Italy. /liliEnglish is mandatory. /li /ulpApply: Please send your English CV mentioning the position in the subject line and a WhatsApp number to. /ppContact: bFahmida Ahmed Tithi /b, Junior Recruiter, /p #J-18808-Ljbffr