Role Summary: The Field Service Manager leads a team of field service technicians and coordinates all troubleshooting and repairs of all Flowserve and Non-Flowserve products for customers in industries such as oil and gas, chemical, nuclear, coal, mining and water/wastewater industries. The job also involves coordination of all the CSCs in a region and train their Field service technicians, create a pool of resources that are available to customers outside of their region, in case of demand. Scope of work includes T/A tracking and coordinating T/As in a region. Your Role: - Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Work according FLS and Customer safety regulation and rules. Responsible for organization of required equipment (tools, PPE,). - Make direct, in-person service calls in response to customer requests. - Assess mechanical / instrument / electric related problems and take actions to resolve promptly. - Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly. - Ensure that equipment is installed successfully and on schedule. - Check equipment prior to start-up and assess start-up performance. - Work side-by-side with our customer’s personnel and lead work crews as required. - Monitor the maintenance and performance of Flowserve equipment. - Train customers in the proper procedures for operating and maintaining Flowserve products. - Identify field service sales opportunities for sales to follow up, quote, and present to the customer. - Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers. - Collaborate effectively with the supporting organizations of Flowserve, including the repair centers and commercial organization. - Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using Flowserve designated systems and processes. - Supervise and perform inspections and testing on customer site, workshop, or third-party repair facility. - Perform start up troubleshooting on site or via online support. - Inspection / reporting of damaged claimed products on site. - Perform last minute risk analyses, risk assessments on site. - Regular contact with the local base as well as all the manufacturing plants and QRCs in order to access technical information, guides, procedures etc. - During non-booked season, extend support / assist their local QRC / factory where they are based out of. - Communicate and support with root cause analysis within FLS and the customer. - Able to interface well with customers always presenting a positive perception of the company. - Complete and submit the final report prior to leaving job site. - Communicate by word and actions Flowserve’s values for ethics, safety, and quality. - Additional duties as assigned. Your Profile: - Experience with assembly, test, trouble shooting of all or any of the FCD product lines. - Proficient in all factory testing requirements including testing software and troubleshooting of digital products. - Excellent documentation skills regarding service reports and other documentation. - Clear, accurate and professional verbal and written communication. - Able to work well without supervision and interface well with customers always presenting a positive perception of the company. - Proficient computer skills for accessing and navigating systems including Oracle, SAP, IGS (Villach), P!NXT, Valquo (Villach), Windchill, Valvesight, LMS, PMP, ISOquest, SharePoint, FlexDash, MS-Excel, Word, Outlook, Teams, etc. Adapt to AMP system as soon as this is implemented in FCD. - Independently organize travel, rental car, flight, hotel, and related site access / permits. - Prior job preparation including valve data, tools, torque values, etc. - BS or BA Degree in relevant field and 8-10 years relevant experience Autonomous, extensive travels, both domestic and international will be required. Req ID : R-15797 Job Family Group : Operations Job Family : OP Field Service EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision