Ph3Process Lead with English and Portuguese, Alexa Shopping OPTIMA /h3pJob ID: | Amazon Development Center (Romania) S.R.L. /ppAt Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging innovative technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. /ph3Key job responsibilities /h3ulliExperience in managing process and operational escalations /liliDriving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal /liliManaging stakeholder communication across multiple lines of business on operational milestones, process changes and escalations /liliCommunicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps /liliBe a SME for the process and a referral point for peers and junior team members /liliHas the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources /liliAbility to meet deadlines in a fast paced work environment driven by complex software systems and processes /liliAbility to perform deep dive in the process and come up with process improvement solutions /liliShall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services /li /ulh3Basic Qualifications /h3ulliA Bachelor’s Degree and relevant work experience of 3+ years. /liliExcellent level of English and Portuguese, C1 level. /liliCandidate must demonstrate ability to analyze and interpret complex SOPs. /liliExcellent problem-solving skills with a proactive approach to identifying and implementing process improvements. /liliStrong communication and interpersonal skills to effectively guide and mentor associates. /liliAbility to work collaboratively with cross-functional teams. /liliThoroughly understand multiple SOPs and ensure adherence to established processes. /liliIdentify areas for process improvement and SOP enhancement, and develop actionable plans for implementation. /liliLead and participate in process improvement initiatives. /liliComfortable working in a fast paced, highly collaborative, dynamic work environment. /liliWillingness to support several projects at one time, and to accept re-prioritization as necessary. /liliAdaptive to change and able to work in a fast-paced environment. /li /ulh3Preferred Qualifications /h3ulliExperience with Artificial Intelligence interaction, such as prompt generation. /li /ulpAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. /ppOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppbPosted: /b March 2, 2026 (Updated 1 day ago) /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr