Job Description
LePub is looking for a Community Manager Intern - curricular internship for its Milan office to support the content team in the day-to-day management of online communities across Instagram and TikTok!
This is a hands-on opportunity for someone passionate about social media, communities, trends, and brand communication, who wants to gain experience in a fast-paced agency environment working on international brands, with a high creative and social-native language.
The role will carry out and learn everything about community management, social listening, publishing coordination, reporting, and real-time interaction management. The role will also learn a lot from content managers, strategists, analysts and creatives.
Responsibilities
* Monitor and manage brand communities across social platforms (mainly Instagram and TikTok)
* Moderate comments, DMs, and user-generated content following brand tone of voice and escalation guidelines
* Assist the team in identifying trends, viral conversations, and relevant cultural moments
* Support editorial planning, scheduling and publishing activities
* Support social listening and sentiment analysis activities
* Attend weekly and monthly reporting meetings
* Collaborate with content, strategy, creative, and account teams on ongoing projects
* Escalate sensitive conversations or critical issues to senior team members when necessary
* Help maintain consistency in tone of voice and community engagement across platforms.
Qualifications
* University agreement required for curricular internship
* Currently student in Communication, Marketing, Advertising, or related fields
* Fluent in social media, creators, internet culture, and online communities
* Excellent written and verbal communication skills
* Attention to detail and organizational skills
* Proactive attitude and willingness to learn
* Ability to work in a fast-paced environment and manage multiple tasks
* Excellent knowledge of English (written and spoken) and basic copywriting skills
* Previous experience managing personal or brand social channels is a plus.
Nice to have
* Familiarity with social media management tools (Sprinklr, Meta Business Suite, etc.)
* Basic understanding of social media KPIs and analytics.
What we offer
* A dynamic and collaborative work environment
* Opportunity to work on international and culturally relevant brands
* Exposure to real-time social media management and content workflows
* Mentorship from senior social media and content professionals
* Hands-on experience within a leading creative agency
* Learning & Development: a tailored learning journey, an individual and needs-based approach, always on
* Corporate Benefits: a platform dedicated to our people, full of offers, discounts, and more
* Corporate Wellness: access to online training courses for your physical and mental well-being
* Work From Home: 1 day(s) a week.
We are committed to creating fair and inclusive experiences for all talents.
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