Summary:
IT Manager Sintersud will ensure IT operations run smoothly and achieve IT budget targets for Hyperion Sintersud location. Able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. Have a good working relationship with local leadership, Global IT organization, key business stakeholders and end users in Sintersud Site.
Essential Duties and Responsibilities:
Specific responsibilities include, but are not limited to, the following:
1. Support Global IT Services within Hyperion focus by: Operating within the core values and operating principals of the organization, provides real-time technical support and analysis for internal and external business users.
2. Ensuring the smooth running of the IT operations in the field, including user support, IT systems, domain services, communications, and connectivity.
3. Proactively works with all roles on the team to provide support as needed to ensure timely resolution of issues.
4. Solves complex problems; takes broad perspective to identify potential solutions.
5. Maintains a high level of knowledge and expertise relative to products, systems, programs, and business processes.
6. Identifying and addressing user problems, performs follow-up with users to guide and implement recommended solutions.
7. Managing crisis situations, which may involve complex technical hardware or software problems.
Qualifications:
Education and/or Work Experience:
1. Degree preferred in a computer systems related field.
2. Computer related certifications such as A+, MCP, or similar a plus.
3. Degree in a relevant field or who has gained equivalent knowledge from previous experience within the fields of IT Support.
4. Previous work with IT service delivery, preferably in a global service desk setting, is considered an advantage.
5. Travel may be required at times to remote offices.
6. Ability to be on call and work weekends when necessary.
Technical Skills:
1. Excellent written and verbal communication of technical concepts.
2. Personality characterized by strong analytical and organizational skills and the ability to work with multiple tasks towards an agreed target.
3. Ability to work effectively as part of a team.
4. Maintain knowledge on current and new applicable technologies.
5. Advanced knowledge of Windows PC/Server operating systems.
6. Ability to install, maintain, upgrade, and troubleshoot hardware workstations, peripherals, printers, scanners, copiers, iPhones, and iPads.
7. Ability to lift PCs, Servers, etc. as necessary.
8. Ability to work with technical and non-technical users.
9. Ability to install, maintain and troubleshoot industrial IT equipment.
10. Experience with Italian Industry 4.0 audits is preferred.
11. Knowledge of Microsoft Active Directory, Office 365, OneDrive, SharePoint preferred.
12. Knowledge of M3, SQL Server is preferred.
13. Knowledge of Antivirus support, backup and recovery is preferred.
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