CLIENT ADVISOR SERRAVALLE (FULL TIME 40H)
CELINE, founded in 1945 by Céline Vipiana, is an iconic French leather‑goods, fashion & couture house belonging to the LVMH Group.
To have a chance of joining CELINE, you must thrive as a team player in a fast‑paced environment amongst passionate, agile, and authentic people.
MAIN PURPOSE
As CLIENT ADVISOR, welcome all clients to our store, ensuring they feel comfortable in the environment.
KEY RESPONSIBILITIES
* CONTRIBUTE TO THE DEVELOPMENT OF SALES AND THE ACHIEVEMENT OF COMMON SALE OBJECTIVES.
* WELCOME AND ADVISE OUR CUSTOMERS AND PROVIDE THE BEST CUSTOMER SERVICE.
* SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE.
* BE PROACTIVE AND BOLD BY PROPOSING COMPLEMENTARY PRODUCTS.
* CONTRIBUTE TO THE RECRUITMENT AND RETENTION OF OUR CUSTOMERS BY BUILDING PRIVILEGED AND LASTING RELATIONSHIPS WITH EACH OF THEM.
* BE ACTIVELY PART OF THE OPERATIONAL LIFE OF THE STORE: VISUAL MERCHANDISING, RESTOCKING, TRANSFERS, AFTER‑SALES SERVICE, INVENTORY MANAGEMENT.
* CONTROL AND RESPECT THE INTERNAL PROCEDURES AND GUIDELINES.
* SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE.
* BE A GREAT AMBASSADOR OF CELINE AND THE GROUP.
* ENDORSING THE BRAND SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE.
PROFILE
Experience: A minimum of 2 years in sales and in the fashion or luxury sector or equivalent skills.
Skills & personal attributes: high product and fashion sensitivity and knowledge, ability to understand and go beyond customers’ needs, taste for challenge, team spirit, sense of service, natural curiosity, open‑minded, optimism, and empathy.
Languages: fluent in Italian and English; a third language would be a plus.
COMMITMENT
As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary. If you require specific assistance during the recruitment process, please do not hesitate to let us know. At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.
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