At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Reporting to
EL Customer Operations Manager
In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. Proactively communicate with customers and internal functions to guarantee satisfaction by providing all relevant information. Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Provide appropriate solution for customer requests, and coordinate with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).
Key Accountabilities
- Delivering effective solutions to customers with order management queries by coordinating with internal resources to resolve the issue
- Monitoring the status of the request.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Support the customer and act with integrity during the order activities.
- Ensuring a positive customer experience by giving them regular updates and clarification, manage a correct flow with internal stakeholders
- Observing the overall process and trends across inquiries and identifying improvement area
Qualifications
- Degree in Business administration, or administrative education similar
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Preferential knowledge of SAP, Sales Force and Excel.
- 1-3 years in Administrative task in sales administration department or similar; Logistic center experience; Export procedures
- A collaborative, solution-focused approach, and strong written and spoken communication skills
- Fluent spoken and written English and French
Benefits
Locally, you can count on:
- Competitive compensation: Attractive salary packages and performance bonuses. Corporate welfare: Access to a wide range of services and personal well-being support.
- Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
- Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration. Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
- Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
- Meal allowance: Ticket Lunch is provided to support daily lunch expenses.
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