PA Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow : /pulliFront Office experience in the hotel leisure and / or retail sector /liliStrong commercial / business awareness and demonstration of sales capabilities /liliCalm organized work ethic with the ability to prioritize and meet deadlines /liliExcellent supervisory interpersonal and communication skills /liliA passion for delivering exceptional levels of Guest service /liliExcellent Italian and English knowledge /li /ulpIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions : /pulliA relevant supervisory / management certificate / diploma or degree /li /ulpbWhat will it be like to work for Hilton /b /ppHilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! /ppbEOE / AA / Disabled / Veterans /b /ppA Front Desk Supervisor supervises the activities managed at the hotel front desk including checkin / checkout Guest requests concierge services and promotion of inhouse activities. /ppbWhat will I be doing /b /ppAs Front Desk Supervisor you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards : /pulliSupervise Front Desk operations during your assigned shift to a consistently high standard /liliEnsure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events /liliAdvise your shift team of any special events or VIP Guests in the hotel that day /liliMonitor the appearance standards and performance of Team Members with an emphasis on training and team work /liliMaximize sales revenues through upselling and marketing program /liliManage Guest requests inquiries and complaints promptly and completely /liliMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest service /li /ulpRequired Experience : /ppManager /ppKey Skills /ppuEmployment Type : /u Full-Time /ppuExperience : /u years /ppuVacancy : /u 1 /p #J-18808-Ljbffr