Our company is developing and you can expand your career along with it.Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.Key ResponsibilitiesIT Operations:Lead daily IT operations for assigned geographical areas.Independently assess, diagnose, and troubleshoot IT issues.Perform operational activities to resolve IT-related malfunctions.Ensure timely operation of IT systems and platforms through coordination and collaboration.Use IT Service Management (ITSM) platform for performance tracking and reporting.Document IT solutions in the Knowledge Database.Proactively identify risks and propose improvements for IT operations.Engage in regular IT Workplace and Helpdesk team activities.User (Employee) Experience Activities:Ensure resolution of IT tickets within agreed SLAs & KPIs and own end-to-end resolution of IT cases.Deliver excellent user experience during all IT interactions and partner with business units to enhance IT user journeys.Actively engage with regional stakeholders to gather feedback for IT process improvements.Manage difficult situations with professionalism.Field Services Activities:Provide on-site support and perform IT activities across various client locations.Represent IT at regional locations and support user training on IT concepts and tools.Support multiple IT disciplines, including network infrastructure, helpdesk, application support, and hardware maintenance.Requirements:At least 5 years of relevant experience in IT operations or support, especially