PstrongGraitec Team /strong /ppOur team consists of passionate professionals committed to delivering high-quality software solutions and expert consulting services. We foster a collaborative environment where knowledge-sharing and professional growth are at the heart of everything we do. /ppbr / /ppstrongRole /strong /ppThe position of the Technical Consultant is a role that covers several areas within the business. These include presales, post-sales, and support. Presales will include working with our sales departments and customers to ensure they have the best solution for them. This will include the demonstration of the products and developing a training plan for a successful implementation. /ppbr / /ppPost-sales will include training at all levels, from fundamentals through to project delivery/support. Part of the role will be to work with the salesperson to build a training plan that will complement the individual’s needs. /ppbr / /ppstrongemKey Responsibilities /em /strong /ppTraining Services Including: /pulliDelivering Autodesk Authorized Training Courses to clients in-house or on-site (remove if not applicable) /liliDelivering Graitec IP Training Courses to clients in-house or on-site (remove if not applicable) /liliPreparing and delivering Bespoke Training Courses to clients in-house or on-site /liliConducting post-Training Course customer reviews /liliAssisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates /li /ulpConsulting Services Including: /pulliWorking with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies /liliImplementing (Autodesk IP / Graitec IP / 3rd party software / Solution Line) to customers /liliProject Management of large implementations from handover to closeout /liliRun pre-implementation workshops /liliWorking with the sales team to run project closeout meetings /liliWorking with the customer on high level project-based consultancy /liliDeveloping supporting documentation including Data Standards Post implementation documents /li /ulpPre-Sales Support Including: /pulliAdvising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms. /liliProviding practical demonstrations of the use of BIM software related to client needs /liliDelivering presentations on BIM software at customer meetings and events /liliProviding technical assistance to sales staff during the pre-sales stage of client negotiations /li /ulpPost-Sales Support Including: /pulliAdvising clients on technical issues relating to the implementation and use of their design software /liliLiaising with suppliers where necessary to research and identify solutions to client issues /liliOn the job project, related consultancy services /li /ulpGeneral Company Duties Including: /pulliResearching and providing technical advice to company management on new product opportunities /liliAssisting the Sales and Marketing staff with business development matters /liliWorking with the RD team – regular feedback on the Graitec products /li /ulpstrongemKey Success Indicators: /em /strong /pulliCollaborate and work efficiently with sales team to help drive awareness /liliHelp win new business through demonstrations / prospect discussions /liliNurture current customers with the aim to ensure brand fidelity and business continuity (through new licenses, renewals, or projects) /liliHelp sales team to run webinars /liliEnsure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases /liliContribute to marketing activity /liliActive participation and contribution into our global Solution community /liliWork with your direct manager to help improve processes and documentation /li /ulpbr / /ppstrongExperience /strong /pulliProven experience with strongAutodesk Revit /strong (Architecture or Structure). /liliStrong understanding of BIM processes and workflows. /liliBackground in strongArchitecture, Technical Architecture, or Structural Engineering /strong. /liliExperience in project-based environments where Revit was used extensively. /liliNice to have: Previous experience in strongtraining, consulting, or technical support /strong roles /li /ulpbr / /ppstrongQualifications /strong /pulliDegree in strongArchitecture, Structural Engineering, Civil Engineering, or a related field /strong. /liliStrong communication skills and ability to present technical concepts clearly. /liliProblem-solving mindset and ability to work independently. /liliInterest in staying up-to-date with BIM trends and Autodesk solutions. /liliA full driving license as this role will require travelling /liliExcellent interpersonal skills, including face-to-face, telephone and written communication skills /liliFluency in Italian and English is mandatory; additional language skills are a plus. /li /ulpbr / /ppstrongInterview Process /strong /ppWe are looking for talents that will enjoy, live and accelerate our culture and values. /ppAt Graitec, we work together locally globally with an Entrepreneurial mindset. /ppAs entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products /ppand services and that we are on a path to solve a real problem for our target customers the overall industry. We are thoughtful on /ppour investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the /ppdiversity of our customers around the globe we are breaking our own siloes to better serve them. /ppTo make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission: · The way we work: Growth, Agility, Innovation and Responsibility · The way we behave: Ambition, Engagement, One Graitec, Positive Energy At Graitec, we’re proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers markets we operate in, and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates’ skills and capabilities to succeed in role. /ppbr / /ppstrongemProcess: /em /strong /pulliScreening/Get to know discussion /liliTechnical assessment /liliPeer of hiring manager or key stakeholder to the role from another organization /liliOffice interview /li /ulpbr / /ppstrongAbout GRAITEC /strong /ppGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. /ppbr / /ppstrongAmbitious and fast-growing environment: /strong We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth. /ppWe strongly believe that this growth will continue since the market is only at the beginning of its digitization. /ppstrongExperts Talents with strong culture: /strong Our team is made of more than 800 outstanding talents with a strong management team to execute our mission. /ppstrongA true international group: /strong Graitec serves more than 200,000 customers worldwide with over 30 offices in 13 countries, enabling us to meet our customer needs around the globe. /ppstrongA market leader: /strong We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software. /ppstrongStrong products serving the construction manufacturing industries: /strong Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance. /ppbr / /ppWe are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth. /p