Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are youItaliannative or fluent with strongEnglishcommunication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join ourNightshift Italian Customer Supportteam.
Airbnbis a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere, offering exceptional homes and personalizedluxury travel experiencesthrough itspremium service.
As a customer service specialist in this project, your daily responsibilities will include:
Manage hosts and guests queries
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and open-mind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
Previous experience in Luxury and Premium Support- mandatory
Availibility to work nightshifts- mandatory
Native or proficient level ofItalian(C2)
Advanced level ofEnglish(at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Benefits
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
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