Customer Service Specialist - Italy, Trentino Alto Adige
Adecco Italia
Location: Trentino Alto Adige, Italy
Adecco Italia spa is seeking a motivated individual to join a startup insurtech company specializing in roadside assistance. Founded by visionaries who identified a market gap and addressed it with an innovative digital solution, this company has quickly expanded from Italy to France and Spain, and will soon enter Germany in September 2024. Their goal is to become the leading provider of modern roadside assistance in Europe and beyond.
The company operates on a B2B2C model, collaborating with major players in the automotive sector, including insurance companies, car manufacturers, rental agencies, and mobility operators. Their advanced digital platform allows customers of their partners to request assistance and replacement mobility solutions in real-time, revolutionizing roadside help.
They are looking for a Customer Service professional to help optimize processes and set new standards of excellence in the industry. If you are motivated by change, consider joining their team.
Responsibilities:
* Manage assistance requests during difficulties (e.g., breakdowns, failures), interacting with customers in real-time.
* Monitor and supervise the digital support process, intervening when necessary.
* Ensure a positive experience through digital channels (chat, phone) and/or direct coordination with the network of providers.
Requirements:
* Full availability to work on shifts (24/7).
* Full-time contract.
* Good command of Italian and English (Spanish or French is a plus).
* Experience in operations and/or customer service (preferred).
* Teamwork attitude.
Additional Information:
* Temporary contract of 4 months.
* Shift work, including nights and weekends (occasionally).
* Possibility of remote or smart working.
* Gross annual salary: €22,000.
* Start date: 01/08/2025.
Interested candidates are invited to read the privacy policy available on the application page, in compliance with EU regulations. Please be aware of potential fake job postings and refer to our tips on fraud prevention on adecco.it.
Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).
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