Customer Experience Specialist German SpeakerLocation: On-site in Sofia, BulgariaLanguages Required: German (C2) English (B2)Start Date: Ongoing | Full-time, permanentAbout the RoleAre you fluent in German and ready for a fresh opportunity in one of Europe's most vibrant cities? We are looking for enthusiastic and dedicated individuals to join our team in Sofia, Bulgaria, as Customer Experience Specialists. This is an exciting on-site role supporting global clients, with full training, competitive salary, and a relocation package to help you settle in smoothly.Your ResponsibilitiesDeliver excellent customer support via phone, email, or chatResolve product or service issues and guide with empathy and accuracyDocument customer interactions in internal systemsCollaborate with team members and internal departments to ensure issue resolutionMaintain a high standard of professionalism, service, and communicationWhat We are Looking ForFluency in German (C2) and proficient English (B2)EU citizenship or a valid Bulgarian work permitHigh school diploma (minimum required)Strong problem-solving and communication skillsAbility to work on-site and contribute to a team-focused environmentSalary BenefitsMonthly gross salary: 1,890€ to2,045€ (based on project)Monthly transport/internet allowance: 25€ (net, in addition to base salary)Relocation Package10 nights in a hotel in Sofia city center with breakfast includedTravel reimbursement up to 250 € after completing 6 months of employmentEmployee BenefitsHealth and dental insuranceLife insuranceMultisport Card (co-financed by the employer)Bonus of 255 €for life milestones (marriage, child birth/adoption, graduation)Discounts on a variety of products and servicesWhy Sofia?Sofia offers a blend of rich history, affordable living, and a growing international community. From mountain hikes to thriving cafés and coworking spaces, it's a perfect place to balance life and career.Interested?Apply today to take your next career step in an international, people-first company and start your new chapter in Sofia!
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