Overview
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title: Channel Team Lead. Location: Vadodara, Gujarat.
Responsibilities
* Account Identification & Acquisition: Market mapping and identification of potential retail stores for time bound acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
* Account Management: Drive growth of the Channel partners/stores’ business with Amazon. Build and execute a strategic account plan that delivers on key business opportunities for the stores and Amazon.
* Field Visits: Visit targeted number of stores on a daily/weekly/monthly basis.
* Training: Deliver training and coaching of Amazon processes, products, operating model and SOPs.
* Collaborate with operations and other teams to enable network with new product launches and partnerships.
* Reporting: Maintain and publish routine reporting on store performance and business with Amazon. Publish recommendations and action plans based on data. Report overall Network Health in the assigned territory.
* Team Management: Build and manage a multi-layer team with on-the-job coaching and mentoring. Drive a team of associates to meet targets.
* Set expectations, provide clear status communications, and manage relationships with acquired/assigned stores for mutual growth.
* Work with Stores/channel partners to improve operational aspects of their business to provide a great delivery experience and enhance efficiency.
* Enhance engagement with accounts to improve business and retention.
* Drive stores against goals (Volume, FTR and other key metrics).
* Handle day-to-day operational escalations and be available to address issues as needed.
* Internal/External stakeholder management.
* Support station operations and/or customer deliveries.
Essential Skills
* Strong leadership capabilities and people management skills.
* Ability to work under pressure and in ambiguous situations.
* Good communication skills and ability to explain objectives to individuals and the team; listening skills to gain input and commitment from all involved.
* Bias for great customer service; engage the team in understanding customer experience and needs.
* High ownership; ensures delivery of changes/solutions/services that fulfill customer needs.
* Analytical skills; ability to analyze and interpret information, identify key facts, and evaluate alternatives and risks.
Key job responsibilities
* People management, stakeholder management, data analysis, and proficiency in Microsoft Excel.
BASIC QUALIFICATIONS
- 1+ years of sales experience
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Good communication skills.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted: June 18, 2025 (Updated about 3 hours ago)
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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