POn behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa). /pbr/pbReporting line: /b Hierarchical, Store Director / Assistant Store Director Functional, Country Operation Manager. /pbr/pbJob Description: /b /ppDirectly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives. /ppBeing the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He/she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed. He/she will receive advanced training by HQ and participate in punctual seminars. /pbr/pbMissions Description: /b /pollibStock Management Logistics: /bbr/• Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.br/• As the referent on Care Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification.br/• Organize inventory management (weekly cycle counts and annual inventory). /lilibProcess/Internal Control: /bbr/• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).br/• Be responsible for staff training on policy process. /lilibCare Services (Repairs Returns): /bbr/• Supervise all after-sales requests: monitor client correspondence and follow up with administrative tasks.br/• Review after-sales reports and initiate action plans as needed.br/• Be responsible for staff training on Care Services guidelines. /lilibTill Cash Management: /bbr/• Supervise till operations.br/• Be responsible for expense control. /lilibStore Systems Referent: /bbr/• Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption, and correct use in the store.br/• Realize ad hoc demands concerning equipment/application access in E-services.br/• Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.). /lilibFacilities Management: /bbr/• Supervise supplies needs (uniform/consumable supplies).br/• Maintenance and store upkeep. /li /olbr/pbProfile Required: /b /ppThis role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes: /polliStrong understanding of Customer Service needs and Customer priorities. /liliInnovative, proactive, and strategic. /liliTeam-focused with a desire to collaborate effectively. /liliOrganized, methodical, and rigorous. /liliPeople management skills. /liliCommunication skills. /li /ol #J-18808-Ljbffr