Delivery Manager Job Description On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations. Klarna strives to become the world’s favorite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our partners, to enable them using Klarna products as soon after signing as possible. What you will do You will be responsible for our partners smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our partners and Klarna’s product and engineering teams, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products! As part of a Delivery/Implementation team you will: - Supporting the management of multiple partners and concurrent projects. - Helping maintain the integrations and troubleshoot accordingly, providing some operational support where required. - Work with other internal teams and resources to help define the overall solution and scope of our partner integrations. - Driving priorities for the development team as aligned to solution design and scope. - Understanding Klarna products’ architecture and design to support successful integrations. - Ensuring Klarna quality standards are exceeded for our partner integrations. - Managing reported issues and coordinating addressing issues for these integrations. - Setting standards and processes around best practices for our partner integrations. - Providing internal training, documentation, and knowledge sharing on partner systems and how to appropriately leverage these integrations. - Being in contact with our distribution partners via messaging, phone,, video - Using Klarna tools to communicate & coordinate across many teams. Who you are - 3 years of software solutioning experience or system integration experience. - High achiever, proven track record of building stuff and getting things done while taking a structured/analytical approach. - Excellent written and verbal communication skills. - Familiarity with e-commerce shop systems or payment systems, specifically platforms and plugins. - Self-motivated individual who takes ownership and drives out solutions. You might also have - Excellent ability to listen and communicate with different audiences. - Ability to handle clients' situations in a confident yet humble way based on facts. - An eye for details to easily structure bigger projects into deliverables. - Genuine curiosity and good technical understanding. - Passion for solving problems.