Mercier Consultancy is pleased to offer an exciting opportunity for a Customer Service Representative specialized in IT Support for our Italian-speaking clients' based in Athens. This role includes a fully paid relocation package to help you smoothly transition to your new home in Greece. In this role' you will provide professional IT support and outstanding customer service to Italian-speaking customers' assisting them with technical issues and guiding them through troubleshooting processes. Your expertise will help ensure a seamless and positive experience for users of various products and services. Responsibilities - Deliver expert IT support and customer service in Italian through multiple channels including phone' email' and chat - Assist customers with technical issues' troubleshooting' and problem resolution - Accurately document customer interactions and technical solutions in the CRM system - Collaborate with technical teams to escalate and resolve complex issues - Provide clear and patient guidance to customers of varying IT proficiency levels Requirements - Fluency in Italian and English with excellent verbal and written communication skills - Strong technical knowledge and experience in IT support or related fields - Proven customer service skills with patience and problem-solving abilities - Willingness to relocate to Athens' Greece (relocation fully paid) - Ability to manage multiple technical inquiries efficiently - Detail-oriented with good organizational skills - Prior experience with CRM software and support tools is a plus Benefits - Fully Paid Relocation Package ( Flight' Transfer and 2 weeks in Hotel ) - Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More!