Location, Type, Skill, Responsibilities & More
IT support specialist
Location: Florence Italy
Type: Dispatch / Tempo parziale
Hours: ***** per week
Skills: Hardware and Software Knowledge, Troubleshooting
Description: BCIC Swiss GmBH | Best Connect International Company is looking for a dispatch on-site IT Support Specialist job in Italy
Responsibilities
- Provide first- or second-level contact and problem resolution for customer issues.
- Work with third-party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot XP, Windows, Cisco Jabber and other authorized desktop applications.
- Have basic knowledge of the Mac operating system to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Have broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
- Must hold a valid work permit in Italy.
- Several years of professional experience in the field of IT support would be great.
To Apply - ******
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Kaniz FatemaTalent Acquisition Specialist******Linkedin
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