Ph3About CRIF /h3 pCRIF is a global leader in credit bureau and business information services, as well as advanced digital solutions for finance, open banking, and digital transformation. With a strong international presence covering more than 40 countries, CRIF is recognized as a prestigious and innovative technology partner, supporting organizations worldwide in making data‑driven decisions and accelerating their business growth. /p pJoining CRIF means becoming part of a dynamic, international, and forward‑looking environment where innovation, collaboration, and professional development are at the core of our culture. /p h3About the Role /h3 pThe System Engineer Senior will support the operations and governance of enterprise Generative AI platforms (e.g., Microsoft Azure, Copilot Studio), ensuring reliability, security, and service quality of AI agents in production. /p pThe role, within ITIO – Enterprise Systems Management, will work closely with AI teams, Technology Enterprise Solutions Services teams, and Cloud Operations, contributing to the operational enablement of GenAI platforms, service monitoring, and continuous improvement of operational processes. /p h3Responsibilities /h3 ul liManage the operational configuration of GenAI platforms (Azure / Copilot), including tenant settings, services, integrations, and connections required for AI agent adoption; /li liSupport AI teams during onboarding and setup phases, providing guidance on technical prerequisites, configurations, and operational best practices; /li liCollaborate with Security and Compliance teams to mitigate risks related to data access through AI agents; /li liContribute to the deployment of AI agents, ensuring operational readiness, go‑live checklists, and support in defining SLA/SLOs; /li liImplement and manage monitoring and observability activities (metrics, dashboards, alerts), supporting the analysis of anomalies and service degradation; /li liParticipate in the management of the operational lifecycle (incident, problem, change, release), in alignment with corporate IT Operations processes; /li liCollaborate with Cloud Ops / FinOps teams on capacity planning and cost awareness, monitoring usage trends and potential risks; /li liMaintain and update operational documentation (runbooks, procedures, technical FAQs), fostering knowledge sharing. /li /ul h3Requirements /h3 ul liExperience in IT Operations, Platform Operations, or Cloud Operations roles within enterprise or multinational environments; /li liGood knowledge of Microsoft Azure (tenant/identity management, core services, logging, and monitoring) and familiarity with Copilot 365 / Copilot Studio platforms; /li liGood knowledge of Power Platform (Power Automate, Power Apps); /li liExperience in IT service operations: incident management, troubleshooting, root cause analysis (RCA), and SLA management; /li liCollaborative and service‑oriented mindset, with the ability to work with cross‑functional teams and translate technical and business needs into operational actions; /li liStructured approach, with a focus on service stability and continuous improvement. /li /ul h3Nice to have /h3 ul liBasic operational experience with AWS or multi‑cloud environments; /li liFamiliarity with observability tools (e.g., Azure Monitor, Log Analytics, Application Insights or similar solutions); /li liKnowledge of SRE / Service Reliability principles (SLOs, service quality indicators); /li liExperience with low‑code platforms, workflow automation, or AI/agent platforms, even outside pure development contexts. /li /ul h3Place of work /h3 pBologna with the possibility of working in smart working. /p h3Company Commitment /h3 pWe offer a safe and inclusive environment where colleagues are encouraged to think outside the box. CRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle. We aim to attract and retain the best people and embrace gender, age, culture, religion and disability diversity. /p h3Employment Terms /h3 psi offre: tempo indeterminato, con inquadramento e Retribuzione Annua Lorda commisurati all'esperienza maturata, a partire da 31.500 € annui. /p pCCNL Terziario, Distribuzione e Servizi /p /p #J-18808-Ljbffr