Deadline to apply 17/04/2026
We are looking for a proactive and collaborative Adoption & Change Management Practitioner with a strong focus on Knowledge Management on behalf of and in support to our client at their location in Frascati, Italy. The selected candidate will support the client organisation in driving user adoption of digital workplace solutions while ensuring the continuous improvement, quality, and relevance of their knowledge base.
This role is ideal for someone passionate about helping people adapt to new ways of working, maintaining high quality knowledge content, and fostering a culture of continuous learning.
Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).
Knowledge Management
* Maintain, update, and improve knowledge articles across the organisation’s knowledge base;
* Ensure knowledge content remains accurate, relevant, user friendly, and aligned with governance standards (e.g., review cycles, content quality criteria);
* Partner with service owners and subject matter experts to gather, structure, and publish information;
* Monitor article performance (views, feedback, outdated content) and propose improvements;
* Assist in user feedback analysis to identify content gaps and priority areas.
Adoption & Change Management
* Support change initiatives by preparing communication and user centric documentation and videos;
* Collaborate with project teams to understand change impacts and translate them into clear, actionable knowledge content;
* Provide support during deployments or tool updates, including drafting FAQs, helping guides, and communication assets;
* Design, build, and maintain automated workflows using Power Automate.
ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap (categorie protette L.68/99 art.1) or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.
Please ensure that your CV clearly explains how you meet the mandatory requirements. If it doesn’t align completely with the essential criteria, it could result in rejection.
Qualifications & Requirements
* University Degree in a relevant field (e.g., Management, Human Resources, Communications, Marketing, Knowledge Management);
* Strong written and verbal communication skills, especially in simplifying complex information;
* Experience in Adoption & Change Management is an asset;
* Experience with knowledge base tools or methodologies is an asset (e.g., KCS—Knowledge Centered Service, content governance);
* Ability to write, structure, and maintain digital content;
* Strong organisational skills and attention to detail;
* Capacity to collaborate effectively with cross functional teams;
* Understanding of Microsoft Power Platform, especially Power Automate, is a strong asset;
* Familiarity with digital workplace tools (e.g., Microsoft 365 suite);
* Candidates must be eligible to live and work in the EU;
* Fluency in English, both written and spoken.
Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.
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