For a multinational company specialized in developing and manufacturing medical devices and surgical products we are looking for a
CUSTOMER SERVICE REPRESENTATIVE
The resource will be responsible for maintaining high level of customers' satisfaction through the proactive management of back orders for impacted products/customer.
We offer:a tempo pieno fixed term contract until the end of March 2026.
Work area:Pratica di Mare (Pomezia)
Range RAL: 28.000€ - 34.000€
Responsability
The post holder will:
be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution;
manage the replacement offer and the order processing, following guidelines and procedures;
track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing;
responsible for summarizing and analyzing data and reporting of results;
collaborate with the sales force communicating with a scheduled timing results of all interactions with customers.
Requirements
The ideal candidate possess:
University degree or equivalent;
proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel);
knowledge of SAP will is a plus;
good level of English;
excellent written and verbal communication skills;
interpersonal and teamwork skills;
ability to adapt to new systems and procedures.
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The search is open to both male and female candidates (L.903/77).
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📌 Customer Service Representative
🏢 Randstad Italia
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