PPURPOSE OF THE POSITION /ppManage and develop selected customers of the Global NVO Program by implementing and executing a successful strategy. Overall goal of the program is to develop opportunities in order to increase volume faster and yield a higher CL2 for GNP than Hapag-Lloyd overall, to and from Region in line with the company strategy. /ppESSENTIAL FUNCTIONS /pulliDevelop/Create regional strategy for the accounts under incumbent’s scope of responsibility. /liliCo-develop annual budget, quarterly forecast and trends with support from Director. /liliFormulate and agree on performance targetswith customers to meet both customer expectations and company goals. /liliEnsure GNP Budgets are met /liliAccountable for allocation management in line with the Budget supported by trade management. /liliManage opportunities (using company tools) and effectively offer the same in line with company strategy. /liliDrive customer dialogue in the regionand build/expand relationship. /liliUnderstand GNPs requirements / specifics. /liliDrive regional performance for direct strategic customers in line with overall company strategy. /liliAttends to escalations from customers and ensure to provide quality and timely feedback. /liliServe as a key escalation and focal point for our customers, Global Account Managers and other internal stakeholders. /liliBe fully accountable for Performance Management for GNP for all Areas in the Region. /liliActively drive and supportactions on Niche, Growing Markets and Inland /liliAct as trade specialist and point of entry for trade management /liliImplement all initiatives on Digitization in close cooperation with the Digital Project team in HQ and the GSC. /liliMonitor and drive improvement in regards to Business Administration part of our business, including but not limited to Overdue and Dispute Management /liliLiaise with worldwide officesand proactively communicate with customers. /liliMaintains up-to-date knowledge of all services that Hapag-Lloyd offers and ensures that the information given to the cus- tomer base is accurate. /liliSearch potential issues proactively and inform customers to offer solutions/ alternatives. /liliProactively developing market knowledge on all relevantaspects of the liner industryand logistics. /li /ulpMINIMUM QUALIFICATION /ppUniversity Degree /ppAt least four yearsof relevant experience in Liner Shipping with pref- erably a commercial background in Global Account Management /ppHighly motivated to achieve giventargets /ppRole model in the cooperation with customers and other HL departments /ppExcellent interpersonal and analytical problemsolving skills /ppAble to deal with confidential information /ppWilling to take ownership of tasks and responsibility /ppWell organized with good time management skills /ppAbility to recognize and attend to multiple facetsin issues and problems /ppAbility to makes sound decisions in ambiguous situations /ppStrong problem solvingand organizational skills /ppAbility to come up with creative solutionsto solve problems /ppReceptive and able to grasp new ideas and motivation for self-development /ppOpen-minded, resilient, and agile. /ppAbility to take pressure. /ppPositive mentality. /p