PpAs an ambassador of GB Lounge added value services, the holder of the position is responsible for welcoming and engaging travellers, reaching exceptional standards of customer care excellence taking care of travellers throughout unique and exclusive customer experience. /ppHe / she provides consistent and exceptional standard of customer service in keeping with the spirit of quality and excellence of Global Blue. /ppIn addition he / she will also refund (cash non cash) Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance. /ppThe position is based in the stunning setting of Capri during the summer season (May–October). Please note that accommodation is not provided; however, a ferry reimbursement may be offered. /ppMain duties and responsibilities : /ph3Customer care /h3ulliProvide consistent and exceptional standard of customer service; /liliGo the "extra mile" to guarantee excellent customer experience to VIP customers; /liliProvide a warm welcome to the guests and lead them to their seats; /liliProvide full assistance : explain procedures, be proactive in answering questions, anticipate needs; /liliMitigate conflicts with the travellers, contributing to the best customer satisfaction. /li /ulh3Commercial /h3ulliDeliver quality and consistent service by identify customers' needs and working on client relationships and promotional services; /liliApproach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant's products; /liliBe creative in proposing the visit to the GB Merchant's stores; /liliContribute to the development of our business by identifying opportunities and being proactive; /liliAchieve Business Project goals while raising GB awareness; /liliFocus on results to fulfil Merchant's expectations and pursue targets. /li /ulh3Refund /h3ulliRefunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue; /liliPerform the refund in the most correct and satisfactory way (quick and precisely); /liliMoney handling and cash responsibility; /liliSupport the tourist providing relative information. /li /ulh3Reporting and collaboration /h3ulliLine Manager (Head of Lounges); /li /ulh3Background and Education /h3ulliRetail or service industry experience; /liliFluent in English (written spoken) is a must; /liliSecond Language is a plus; /liliExperience in cash handling; /liliExcellent and communication skills, service orientation, passion, motivation for engagement of Globe Shoppers; /liliAbility to communicate and inspire; /liliGreat customer service skills, problem solving and business sense; /liliWilling to work on shift; /li /ulh3Specific skills and competencies /h3ulliFlexible and proactive; /liliGood organizational skills and independent working after given guidelines; /liliGood knowledge of MS Office products; /liliDynamic, creative and keen to participate and enjoy team work. /li /ul /p #J-18808-Ljbffr