Job ID: 10383966 | ADCI MAA 15 SEZ - K20Controlli attentamente tutta la documentazione richiesta per la candidatura prima di fare clic sul pulsante apposito in fondo a questa descrizione.Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad‑free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on‑demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa‑enabled devices. Join us for an opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.Key Job ResponsibilitiesPerform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on the SOPs.Work with headsets for quality checks on Music Tracks/Albums.Continuously adapt to the business priorities, learn the features of multiple tools and systems used by the team, follow SOPs, identify and report errors in the content.Be aware of basic operations metrics such as productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA and adhere to business expectations.Be measured on compliance to these metrics, SLA requirements, QA guidelines, team goals and ability to ideate and drive process improvements for closure.Pay close attention to minute details, have good communication and writing skills, and a professional demeanor.Proactively raise issues or alarms to manager or stakeholders that may have an