Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint Care, Skin Care, Eye Care, Health & Wellness Care, Specialty Care, Regenerative Care and Aesthetic Care.
Headquartered in Abano Terme (Padua, Italy), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.
With the aim of strengthening our Team in the Czech Republic, we are recruiting a
Business Operations Support Manager
The role is responsible for leading and coordinating all operations to achieve revenue growth and operational excellence. This role ensures effective design, implementation, and monitoring local commercial strategies across all channels. Core responsibilities include managing customer service, driving commercial policy, overseeing pricing and contracting processes, developing channel partnerships (including wholesalers, resellers, pharmacy chains, hospital accounts), monitoring trade investments, and enabling sales force effectiveness (SFE). The role acts as a key link between commercial, finance, and sales teams to deliver accurate forecasting, optimized trade investments, and strong customer relationships aligned with business objectives.
Main Responsibilities:
Forecasting & Business Analytics
* Lead preparation of sell-in and ex-factory sales forecasts based on sell-out assumptions ensuring ownership of pricing processes.
* Coordinate demand planning activities, aligning forecasts with inventory and logistics requirements to guarantee product availability and minimize stock-outs.
* Monitor and evaluate channel and customer performance to identify revenue growth opportunities.
* Analyse sales results, stock levels, and sell-in data by customer to provide actionable business insights.
* Develop analytical procedures and dashboards to support strategic decision-making and revenue optimization.
* Lead the Gross-to-Net (GTN) accrual process in collaboration with Finance.
Commercial Policy & Trade Relations
* Design, prepare, and implement the national Commercial Policy, ensuring alignment with company strategy.
* Lead the hospital tender process, including negotiation, dossier preparation, and submission.
* Manage cooperation and trade agreements with wholesalers, purchasing groups, and resellers (annexes, settlements, price lists, special offers).
Field Operations & Customer Service
* Manage the Customer Service department to deliver high-quality, customer-centric operations.
* Design and implement Sales Force Effectiveness (SFE) programs, including the definition and tracking of KPIs, the implementation of CRM and customer channel mapping and management.
* Coordinate sales force incentive schemes in partnership with local sales management and the Country Manager.
* Lead and follow promotional activities performed by external partners, ensuring alignment with commercial objectives and with local compliance.
Requirements:
* University degree in Life Science, Econometrics, Economics or Business Engineering
* Experience: Minimum 5 years' experience in Trade & Revenue Management, Sales Force Effectiveness in Pharma Industry
* Strong understanding of payors distribution system, drug reimbursement and market access processes. In-depth knowledge of the regulatory and legal framework in Healthcare
* Knowledge of the hospital environment and decision-making processes. Excellent knowledge of the products, markets, competition, and key stakeholders
* Knowledge of CRM and SAP is a strong plus
* Highly collaborative with all cross functional partners
* Strong analytical thinking, action planning and organizing
* Excellent Excel knowledge as a must
* Language Skills: language proficiency and business English command
Our offer:
* Open ended contract
* Annual Base Salary between 1.425 and 1.780 CZK
* You will be entitled of a Company Car according to Fidia Car Policy
Fidia benefits:
In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes and merit review programs.
Fidia Farmaceutici promotes parity and inclusion in all its actions.
All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age.
All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People & Culture Department.