Ph3Job Summary /h3 pThe IT Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations. /p h3Key Responsibilities /h3 ul liProvide first-line and second-line technical support for desktops, laptops, printers, mobile devices, and related peripherals. /li liInstall, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard business applications. /li liManage and support user accounts, permissions, and passwords through Active Directory, Microsoft 365, or equivalent systems. /li liRespond to and resolve incidents logged via ticketing systems (e.g., ServiceNow, Jira, Zendesk). /li liMaintain and update IT asset inventory (hardware / software tracking). /li liEnsure system updates, antivirus, and patches are regularly applied. /li liSupport network connectivity issues, including Wi‑Fi, VPN, and LAN / WAN troubleshooting. /li liAssist in hardware setup, imaging, and deployment for new employees. /li liProvide remote desktop support for offsite or hybrid users. /li liDocument procedures, incident resolutions, and user guides. /li liCollaborate with other IT teams for escalations and project support. /li /ul h3Required Skills Qualifications /h3 ul liBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). /li li1–3 years of experience in desktop or technical support roles. /li liStrong knowledge of Windows 10 / 11, macOS, Microsoft Office 365, and common business applications. /li liBasic understanding of networking concepts (TCP / IP, DNS, DHCP, VPN). /li liExperience with Active Directory, Group Policy, and remote management tools. /li liExcellent problem-solving, communication, and customer service skills. /li liAbility to work independently and manage multiple priorities. /li /ul h3Preferred Qualifications /h3 ul liIT certifications such as CompTIA A+, Network+, Microsoft Certified : Modern Desktop Administrator Associate, or equivalent. /li liExperience with ITIL service management processes. /li liFamiliarity with endpoint management tools (e.g., SCCM, Intune, JAMF). /li /ul /p #J-18808-Ljbffr