Ph3Overview /h3pJoin one of the world's most trusted logistics and courier brands in Greece. /ppbLocation: /b Piraeus, on-site /ppbMonthly Salary: /b 1,100 EUR + up to 100 EUR Transportation Bonus /ppbSalary increase to 1,150 EUR after 36 months /b /ppbSchedule: /b Monday to Friday, 08:00-21:00 (rotational) /ppbInterview Deadline: /b 12/12/2025 /ppbTraining Date: /b 16/12/2025 /ph3About The Project /h3pStep into the world of global logistics excellence. You'll represent a leading international courier company operating in 220+ countries and territories, delivering fast, reliable, and innovative shipping solutions. Whether it's express deliveries, real-time tracking, or helping businesses move goods efficiently, you'll be at the heart of it all, connecting people and possibilities. /ph3What You'll Do /h3pAs a Customer Experience Expert, your day revolves around providing top-tier service through calls, emails, and back-office support. Every interaction matters; you'll be the voice and problem-solver for thousands of customers across Europe. /ph3Daily Responsibilities /h3ulliHandle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex). /liliSupport billing, invoice, and claims requests with empathy and precision. /liliGuide customers through account setup and onboarding steps. /liliAssist with technical issues related to company systems. /liliAddress service feature questions, complaints, and pricing inquiries. /liliEnsure all cases are managed in line with company procedures, quality standards, and performance KPIs. /li /ulpYou'll work with a supportive Supervisor for escalations and procedural questions because teamwork and learning never stop here. /ph3What Makes This Role Stand Out /h3pFully Paid Training, 14 working days to set you up for success. /pp1-week nesting period post-training to build confidence before live calls. /ppPerformance-based growth upskilling opportunities to handle advanced cases. /ppCertification is required before going live, ensuring top-notch service quality. /ppMonthly coaching and scorecard tracking, your performance and progress truly matter. /ppPart-time options available for work-life flexibility. /ph3What Are Looking For /h3ulliItalian (C1) and English (B2) fluency. /liliStrong communication skills with a customer-first mindset. /liliAbility to multitask, stay organized, and adapt to fast-paced environments. /liliComfort with technology and digital systems. /liliA positive attitude and commitment to continuous improvement. /li /ulh3Benefits Perks /h3pWe make your relocation and work-life experience seamless: /ppRelocation Packages (Choose your plan) /pp1. All expenses covered: flight, hotel stay, and real estate agency fee. /pp2. 250 EUR relocation allowance + agency fee (perfect if you already have housing). /pulliComprehensive health insurance and employee discounts. /liliProfessional growth within a world-leading, innovative company. /liliFree online Greek language courses to enhance your cultural experience. /liliModern, inclusive workspace with break areas and relaxation zones. /liliCommunity events social initiatives be part of something meaningful. /liliProudly certified as a Great Place to Work for diversity, inclusion, and employee engagement. /li /ulh3Hiring Process /h3p1. Submit your application. /pp2. Take a short language proficiency test (Italian English). /pp3. Complete interview rounds with the hiring team. /ph3Ready to Move Forward? /h3pJoin a company that's not just delivering parcels but delivering careers, connections, and possibilities. /ppApply today and start your next professional journey with a global logistics leader. /p /p #J-18808-Ljbffr