DETAILS – Hospitality, Sports & Leisure is the platform responsible for managing Arrow Global's Hospitality, Sports & Leisure assets in Portugal. It currently oversees several hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira and Madeira, as well as the largest golf portfolio in Portugal, including the golf courses in Vilamoura, PGA Aroeira Lisboa, Palmares and Vale Pisão. Internationally, DETAILS also manages two golf courses in Sicily, integrated within the Costa Ragusa destination. In addition, it is responsible for the management of the Vilamoura Equestrian Centre.
The Golf Operations Manager is responsible for the smooth and efficient daily operation of the golf facility, ensuring an outstanding guest experience and the achievement of operational and financial objectives. The role works closely with the management team to enhance service standards and support the overall success and development of the venue.
Key Responsibilities:
* Oversee daily golf operations, including the driving range, pro shop, and cart fleet
* Ensure high-quality course conditions in coordination with the groundskeeping team
* Supervise, train, and develop golf operations staff, including scheduling and performance management
* Ensure excellent guest and member experience, including tee time management, check-ins, and issue resolution
* Plan and coordinate golf events, working with sales and marketing to drive participation
* Manage inventory, retail operations, and equipment procurement
* Ensure compliance with health, safety, and environmental standards
* Prepare operational and financial reports
* Support the setup of operational procedures and systems (front office, retail, caddie services, booking systems, player services)
* Participate in recruitment and training of the golf operations team
* Support the General Manager in commercial and operational initiatives
* Represent the venue at international golf fairs and industry events, when required
Key Qualifications:
* Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred)
* 3–5 years of experience in golf operations or hospitality/sport management roles
* Strong skills in operations, customer service, event management, and financial oversight
* Proficiency in management systems and Microsoft Office tools
* Ability to work flexible hours, including weekends and holidays
* Fluency in English and Italian; additional languages are an advantage
Location:
* Ragusa