Technical Consultant (TAM) - Amazon Web Services, Korea
Job ID: 3044777 | Amazon Web Services Korea LLC
As a TAM, you will help craft and execute strategies to enable large-enterprise customers in ICT, manufacturing, transportation, energy industries, etc. to adopt and utilize various AWS services, including EC2, RDS, ECS/EKS, GenAI, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Responsibilities
- Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customer.
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
Responsibilities (Korean)
- 현장 지원을 통해 AWS 서비스 및 클라우드 관련한 기업 고객의 요청/문의 해결.
- 운영상의 퍼포먼스에 대한 완전한 분석 및 주기적 검토 결과를 고객에게 제공.
- 서비스 중단, 지표 및 구체적인 론칭 전 계획에 대한 자세한 검토 수행.
- 비용 및 복잡성을 낮추는 동시에 AWS 환경이 운영상 양호한 상태를 유지하도록 보장.
- 고객과 신뢰관계를 구축하고 고객의 비즈니스 니즈 및 기술적 해결과제를 파악.
- 사고/장애, 트레이드 오프 및 리스크 관리와 관련하여 시니어 리더십과 기술적 논의를 주도.
- AWS 글로벌 엔지니어링 및 서비스 팀과 직접 협력하여 고객 이슈 해결.
A day in the life
English Version
- Educational Program
- You will be given a Ramp-up period for 90 days when you onboard. During this period, you will learn skills and process needed for customer support and also AWS cloud service/solution thru various education and practice.
- Our team encourage knowledge and experience sharing, such as customer support experience and technical knowledge sessions.
- AWS has various personal development programs. English language program in AWS enhance employees’ business English skills to facilitate working with global engineering and service teams.
- Career Opportunity
- You can actively communicate and collaborate working with global engineering teams within AWS.
- AWS provide internal international relocation opportunity, which enables employee to work in the different AWS region.
- Work and Life Harmony
- Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.
- We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
- We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship & Career Growth
- Our team supports individuals’ career growth with various programs, such as mentorship and educational seminars.
- We have a broad mix of experience levels and tenures, and we’re building an environment of sharing knowledge and experience through mentorship.
- Our team care about individuals’ career growth and strive to assign projects to develop into a better-rounded professionals.
Korean Version
- 교육 프로그램
- 온보딩 시 90일간의 집중 교육 기간을 거치게 됩니다. 이 기간 동안 고객 지원에 필요한 스킬 및 프로세스와 AWS 클라우드 서비스 및 솔루션에 대해 다양한 교육 및 실습을 통해 배울 수 있습니다.
- 우리 팀에서는 고객 지원 경험이나 기술 지식 세션 등 지식 및 경험 공유를 권장하고 있습니다.
- AWS에서는 다양한 자기 개발 프로그램을 제공합니다. AWS가 제공하는 영어 교육 프로그램은 직원들이 글로벌 엔지니어링 및 서비스 팀과 협업하는 데 필요한 비즈니스 영어 역량을 향상시킵니다.
- 커리어 기회
- AWS의 글로벌 엔지니어링 팀과 적극적으로 커뮤니케이션 및 협업 할 수 있습니다.
- 다른 AWS 리전에서도 근무해 볼 수 있도록 내부적으로 해외 발령 기회를 제공합니다.
- 일과 삶의 조화
- 우리 팀은 일과 삶의 균형을 중시합니다. 중요한 것은 단순히 집에서 혹은 회사에서 얼마나 많은 시간을 보냈는지가 아니라, 일과 삶 두 측면에 모두 에너지를 분배할 수 있도록 흐름을 만드는 것입니다.
- 우리는 행복하고 만족스러운 삶을 위해서는 개인적 삶과 일 간의 적절한 균형이 필수적이라 믿으며, 근무시간의 유연성을 제공하고 각자가 자신에게 맞는 일과 삶의 균형점을 찾아가도록 권장합니다.
- 멘토링 & 커리어 성장
- 우리 팀에서는 멘토링, 교육 세미나 등 다양한 프로그램을 통해 개개인의 커리어 성장을 지원합니다.
- 다양한 경험, 근속 기간을 지닌 분들이 함께 일하고 있으며 멘토링을 통해 지식과 경험을 공유할 수 있는 환경을 구축해 나가고 있습니다.
- 우리 팀에서는 개개인의 커리어 성장을 중시하며 프로젝트 할당을 통해 각자가 다방면에 걸친 전문가로 성장할 수 있도록 노력하고 있습니다.
About the team
The role is within the Korea Enterprise Support team. Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers’ innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.
Basic Qualifications
- 7+ years of experience in Cloud-based IT system architecting, implementation, operations, and consulting, with a focus on distributed applications.
- Experience working for enterprise IT companies or with mission-critical enterprise business customers.
- Candidates must have business communication skills in Korean.
Preferred Qualifications
- Experience with operating and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
- Fluent business communication skills in English.
- Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr