Learning Experience Designer (LXD), Workforce Staffing Learning & Development
Job ID: | Amazon.com Services LLC
The Workforce Staffing Learning & Development team seeks an innovative Learning Experience Designer to join a dynamic group dedicated to enhancing learning programs that impact associates worldwide in Amazon's hiring operations. The role requires collaborating with cross‑functional teams, subject matter experts, and program managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, with a strong foundation in data‑driven decision making.
Key job responsibilities
Analyze, design, develop, and evaluate training solutions aligned with business objectives
Partner with stakeholders and SMEs to gather requirements and create learning content
Design and develop engaging e‑learning modules, ILT facilitator and participant guides, reference materials, and other creative and learning assets using various authoring tools
Apply adult learning principles and instructional design methodologies to course development
Publish, assign, and track training completion and assessment scores in Learn LMS
Ensure consistency in learning design across multiple programs and platforms
Manage multiple projects simultaneously while meeting tight deadlines
Conduct needs assessments and identify performance gaps
Measure and evaluate training effectiveness through various assessment methods
Stay current with industry trends and learning technologies
Maintain course content and curriculum documentation
Provide recommendations for continuous improvement of learning programs
Lead specialized initiatives in cross‑skilling content development and quality‑driven continuous learning interventions
Develop scalable modular content architecture that serves diverse global audiences
Portfolio of eLearning samples required at interview
A day in the life
As a Sr. Learning Experience Designer, you will design learning programs that impact associates across global hiring operations. Your day may start with project kick‑offs, collaborating with stakeholders to define learning objectives, and working with subject matter experts to transform complex information into engaging lesson plans. Afternoons might involve developing e‑learning modules, creating multimedia content, or gathering feedback. You will balance multiple projects—from concept to implementation—ensuring maximum impact for learners across 102 sites in 23 countries. Beyond design work, you may troubleshoot platform issues, present to leaders, or mentor team members.
About the team
The Workforce Staffing (WFS) Learning & Development (L&D) team designs and implements learning solutions across Amazon’s high‑volume hiring ecosystem, supporting agents, associates, support teams, subject matter experts, and managers in operations facilities and customer service. Our 15 global L&D professionals create standardized, scalable training programs deployable globally while maintaining local flexibility. We enhance productivity, maintain quality standards, and optimize operational efficiency through data‑driven approaches. Our 2026 strategy targets role readiness, cross‑skilling, quality defect reduction, and facilitator certification.
Basic Qualifications
Experience formulating and implementing training and performance improvement strategies
Bachelor’s degree
Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
Experience designing and developing training materials in all modalities including ILT, e‑learning, and video
Experience using Articulate Storyline/Articulate Rise
Preferred Qualifications
3+ years of learning and development or employee compliance training experience
2+ years of classroom facilitation experience
2+ years of stakeholder management experience
2+ years of project management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Compensation & Benefits
Base salary range:
USA, VA, Arlington – $64,300.00 – $112,500.00 USD annually
USA, WA, Seattle – $80,200.00 – $112,500.00 USD annually
Your Amazon package will include sign‑on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance (medical, dental, vision, prescription, basic life & AD&D, supplemental life options, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at