About InEvent
InEvent is an innovative and fast‐paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high‐level management for the c‐level suite and robust operational tools for analysts and managers.
Who We Are
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking more than 27 different languages. We are a global team. InEventers are a unique team, with a shared vision of growth and values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!
Account Project Manager (Enterprise)
Responsibilities
Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s)
Review client concerns and seek to improve all aspects of the client experience with the company
Constantly promote the value of the InEvent platform and upsell through customer/client experience
Grow and expand clients platform usage within their organization
Suggest optimization of existing processes within all Customer Success initiatives
Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio
Qualifications & Requirements
3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must
Experience in client retention and continuous usage of the solution/service
Exceptional ability to communicate and foster positive business relationships
Technical skills is a must
Accountability and personal organization are essential
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus
Ability to travel internationally as needed, including short‐term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)
Perks
Health Insurance
Paid Time Off (PTO)
Language Learning Programs
Birthday Gift and Work Anniversary Gifts
Birthday Off
Contract
Permanent, Full‐time position (40h per week), on an Independent Contractor status.
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