An opportunity has arisen for an Assistant Outlet Manager to join the summer season **** of Jumeirah Capri Palace.
The main duties and responsibilities of this role are:
Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge
Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures
Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah International & Capri Palace procedures are followed
Maintains and actively use a database of customer details/ history and other strategies that assist in guest recognition
Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
Makes suggestions to increase the market share for the Outlet
Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
Support the Outlet Manager to implement the F&B; marketing plan when required
Discusses menus and special requests with the Head Chef
Attends and actively participates in the daily F&B; briefings in the absence of the Outlet Manager
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