Company Description
About Orient Express
Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with Sailing Yachts - the O.E Corinthian, the world’s largest sailing ship.
While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.
As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.
Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.
About Orient Express Palazzo Donà Giovanelli
Orient Express will open its second hotel in Italy at the exceptional Palazzo Donà Giovannelli in Venice, in partnership with the Italian luxury hotel group ARSENALE. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.
Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2025.
Job Description
The Housekeeping Manager oversees the daily operations of the housekeeping department, ensuring high standards of cleanliness and service throughout the hotel. They provide leadership and support to Room Attendants and Housemen, organize daily room assignments, inspect rooms and public areas, and ensure guest rooms are perfectly maintained.
Key Responsibilities:
1. Assign and inspect rooms, ensuring cleanliness and readiness.
2. Monitor room status, handle check-outs and priority rooms (VIPs, rush rooms).
3. Maintain inventory and cleanliness of guest areas, pantries, and corridors.
4. Manage guest requests, complaints, and lost & found items professionally.
5. Coordinate with Front Desk, Engineering, and other departments.
6. Conduct regular inspections and maintain guest preference databases.
7. Participate in staff hiring, training, scheduling, and discipline.
8. Implement deep-cleaning schedules and ensure compliance with safety and grooming standards.
Qualifications
9. Hotel Pre-opening experience is preferred.
10. At least 5 years of experience in a luxury (5-star) hotel.
11. Excellent communication with fluency in Italian and English, both spoken and written.
12. Curious, team player, caring about colleagues and guests, attention to details.
13. Familiarity with cleaning equipment and supplies, as well as proper cleaning techniques, equipment and chemical usage.
14. Must be guest-oriented, enthusiastic with a vibrant personality.
15. Must maintain composure at all times and work objectivity in stressful, high-pressure situations.
16. Ability to approach all encounters with guests and employees in a professional manner.
Additional Information
17. A competitive package (base salary and yearly bonus)
18. Medical Insurance, integrating Collective Labor Agreement one and extended to the family
19. Ticket Restaurant
20. Annual leave
21. ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
22. Learning & development: Opportunity to develop your talent and grow within your property and across the world!
23. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.