Social network you want to login/join with: Client: Bvlgari Location: Job Category: Other EU work permit required: Yes Job Reference: 631653516014990131233711 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description: Bulgari Italia is searching for a Client Advisor within its store based in Rome - Fiumicino. Through creativity, entrepreneurship, and passion, our sales staff enhances the uniqueness of the Brand and creates a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit. Accountabilities Sales and Services Maximize sales opportunities from all store entrances Act as a Brand Ambassador by representing and promoting the brand both inside and outside the store, engaging and acquiring potential customers, including participating in networking events Contribute to achieving KPIs Handle all clients/prospects entering the store for any reason (browsing, purchase, after-sales, complaints) Manage the sales process according to delivery standards (from Welcome to Packaging) CRM Enrich CRM database with clients, ensuring high-quality data collection Develop prospects into the CRM database proactively by focusing on social attitude and networking activities Perform all CRM 1-to-1 activities as per Store Manager's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance) Other Activities Follow all sales-related procedures and guidelines (discounts, security, fiscal, legal, etc.) Maintain a neat and clean front area, ensuring products are displayed per VM guidelines Perform all front office activities related to customer satisfaction, acting as a proactive point of contact and ensuring customer satisfaction is constantly pursued and restored Qualifications/Professional Capabilities Experience in luxury retail sales Knowledge of the luxury competitive environment Passion for the brand Fluency in English Chinese is a plus Excellent selling skills Strong interpersonal skills and outstanding customer orientation J-18808-Ljbffr