People & Culture Associate, GS-6, FT, #, Rome Common Services Center (CSC), Rome, Italy - Roma | JobLeads
People & Culture Associate, GS-6, FT, #, Rome Common Services Center (CSC), Rome, Italy
UNICEF Roma EUR 35.000 - 55.000 Descrizione del lavoro
Position: People & Culture Associate – Rome Common Services Center (CSC)
Under the direct supervision of the People and Culture Officer, the People & Culture Associate supports individual consultancy contracts, low‑value transactions and HR administrative services. The role provides operational support to all UNICEF Divisions based in Rome and coordinates closely with WFP.
Key Responsibilities
HR operational support.
Provide timely guidance in accordance with staff rules and regulations regarding travel benefits and entitlements.
Support the review of non‑compliant cases and guide clients accordingly.
Monitor HR service requests through relevant systems and ensure timely response per SLA and internal SOPs.
Provide technical support for entitlement and benefit requests submitted via Service Gateway, and act on behalf of staff lacking access.
Contribute to continuous simplification of CSC HR services and maintain client satisfaction.
Onboarding, maintenance, and off‑boarding support for staff at Rome duty station, including space and equipment allocation, issuance of credentials and logins, and induction briefings.
Coordinate with foreground/HRBP of divisions to ensure equipment and building badges are returned before final off‑boarding.
Maintain a monitoring tool to record onboarding/off‑boarding cases.
Manage protocol, diplomatic privileges, visas, and travel documentation in coordination with WFP protocol team.
Liaise with divisions for low‑value individual consultant contracting, developing specifications, logistics arrangements, and timelines.
Conduct quality assurance on low‑value contract submissions, including review of completeness and compliance with UNICEF rules.
Monitor the dashboard of service requests to ensure timely action in support of client divisions.
Review documents received for contract amendment and prepare submissions to the Contract Review Committee.
Process amendments and closure of consultancy contracts, including change of funding source transactions and relevant approvals.
Support service continuity during absences of colleagues and the small CSC team.
Provide input and facilitate training of newcomers, establishing processes and manuals to support effective workflows.
Education
Completion of secondary education, preferably supplemented by technical or university courses related to HR, business administration, contract/procurement, or another relevant technical field.
Experience
A minimum of 6 years of relevant administrative experience in consultancy contracting management and HR management in onboarding, off‑boarding, travel, protocol arrangements for staff.
Demonstrated experience and knowledge of a range of HR‑specialised topics and relevant policies.
Demonstrated experience and understanding of individual consultancy contracting processes, consistently applying relevant policies and procedures.
Demonstrated experience coordinating with multiple stakeholders.
Experience using ERP systems (e.g., SAP/VISION, Service Gateway) for HR transactions is an asset.
Experience maintaining tracking tools and monitoring service requests is an asset.
Good judgement to handle complex cases with exception considerations is an asset.
Work experience with a development organisation is an asset.
Knowledge of UN/UNICEF’s rules, regulations, and procedures is an asset.
Competencies
Nurtures, Leads and Manages People
Demonstrates Self‑Awareness and Ethical Awareness
Works Collaboratively with others
Builds and Maintains Partnerships
Innovates and Embraces Change
Thinks and Acts Strategically
Drives to achieve impactful results
Manages ambiguity and complexity
Core Values and Diversity Commitment
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do. The UNICEF Family is committed to inclusivity and diversity, welcoming people from all backgrounds, including pregnant or breastfeeding parents and those with disabilities. We offer paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities.
Equal Opportunity Statement
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic background, sexual orientation, disability, or other status. UNICEF does not hire candidates who are married to children under 18 and has a zero‑tolerance policy on conduct incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will undergo rigorous reference and background checks and are expected to adhere to these standards and principles.
Additional Requirements
Appointments are subject to medical clearance and, for IP positions, issuance of a host‑country visa as required. Vaccination requirements, including SARS‑CoV‑2, may apply. Government employees must resign from their roles before commencing an appointment with UNICEF.
Recruitment Information
UNICEF does not charge any processing fee and will not ask for