4URSPACE’s Customer Success Specialist is ultimately responsible for the complete post‑sales lifecycle of a 4URSPACE user.
Sebbene l'esperienza competente e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.
Languages Required: Italian, French, and English
Few roles provide such a direct impact on the growth of the company. You will become a trusted advisor to these customers, will deeply understand their business and their needs, and will help them maximize the value they get from 4URSPACE. You will be the user’s internal advocate, helping ensure an excellent 4URSPACE experience and gathering feedback on ways that 4URSPACE can build the next generation of user‑focused solutions. You will love this job if you are a natural relationship and business builder.
Responsibilities
Lead the post‑sale engagement, retention, and growth of your customers
Articulate and drive customer use cases, customer value, and expansion while maintaining a trusted customer advisor status
Serve as a trusted advisor to the customers and educate them on the use and benefits of our products and our industry
Deliver compelling product demos to prospective and existing customers, showcasing key features and value propositions tailored to their specific needs
Lead structured customer onboarding programs, ensuring new users are set up for success from day one with clear milestones and hands‑on guidance
Design and deliver training sessions for customers across all levels, equipping them with the knowledge and skills to get the most out of 4URSPACE
Perform quarterly business reviews to align on business priorities, optimization opportunities, 4URSPACE product roadmap, review services satisfaction, share usage patterns or insights, surface issues, guide how to optimize the value from 4URSPACE, and identify product expansion opportunities
Advocate for the customer to internal stakeholders. Share customer feedback and insights on the innovation and improvement needed to optimize the 4URSPACE user experience
Drive overall account health, including performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
Qualifications
2+ years of experience in a client‑facing role, ideally in customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
Sophisticated business sense and understanding of the underlying drivers and strategy of our users’ businesses
Track record of leading technical conversations xlwpduy and persuading others to take action based on requirements and value provided by solutions
Strong analytical skills and operating rigor
Strong executive presence and presentation skills, particularly for in‑person meetings with multiple stakeholders
History of success as a consultant, pre‑sales, technical account management, or equivalent
Track record of managing large, complex projects and/or programs
Has handled difficult customers or situations and can demonstrate resolutions
Willingness to tackle things on your own
Must work within a team environment
Ability to navigate data and people to find answers
The motivation and flexibility to work well in a high‑growth environment where things change quickly
Fluency in Italian, French, and English (written and spoken)
#J-18808-Ljbffr